Privacy Policy

Last Updated: April 6, 2025

At Piecom, we care about your privacy and want you to feel safe shopping with us. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure. By using our website, you agree to this policy.

1. What Information We Collect

We collect some details to make your shopping experience smooth and to run our business. Here’s what we might gather:

Personal Info: When you sign up, buy something, or contact us, we may ask for your name, email address, phone number, shipping address, and billing address.
Payment Info: If you order components, we collect payment details (like credit card numbers) through our payment partner, Razorpay, but we don’t store them ourselves.
Website Use: We track how you use our site—like what pages you visit, what you search for, and what’s in your cart—using cookies and similar tools.
Device Info: Stuff like your IP address, browser type, and device details helps us keep the site working and spot any issues.

2. How We Use Your Information

We only use your info to help you and improve our site. Here’s how:

Orders: To process your purchases, ship your electronics components, and send you order updates.
Accounts: To set up and manage your account if you register or log in.
Support: To answer your questions or fix problems when you reach out.
Marketing: To email you about new products, deals, or updates (you can opt out anytime).
Improvement: To figure out what you like and make our website better—like tweaking the search or product pages.

3. Cookies and Tracking

We use cookies—small files that sit on your device—to make the site work and feel personal. They help with things like remembering your cart, showing you relevant products, and tracking how the site’s doing. You can turn off cookies in your browser, but some parts of the site might not work as well.

4. Who We Share Your Info With

We don’t sell your info to anyone. We only share it when we need to, like:

Shipping Companies: To get your order to you through our delivery partner, Delhivery. See our Shipping Policy for details on how shipping works.
Payment Processors: To handle your payment safely with Razorpay.
Service Providers: Tools like email services or analytics (e.g., Google Analytics) that help us run the site.
Legal Stuff: If the law asks us to share, we’ll comply.

5. How We Keep Your Info Safe

We take security seriously. We use encryption (like SSL) to protect your data during checkout, and we store it on secure servers. But no system’s 100% hack-proof, so we do our best to keep risks low.

6. Your Choices

You’ve got control over your info:

Accounts: Log in to update your details or delete your account.
Emails: Click “unsubscribe” in any marketing email to stop them.
Cookies: Change your browser settings to block or delete cookies.

7. How Long We Keep Your Info

We hold onto your details as long as you’re shopping with us or until you ask us to delete it. Order info sticks around for a bit longer (like 7 years) to meet tax or legal rules in India.

8. Third-Party Links

Our site might link to other places—like social media or suppliers. We’re not responsible for their privacy policies, so check those out if you click through.

9. Kids’ Privacy

We don’t sell to kids under 13. If we find out we’ve got info from someone that young, we’ll delete it.

10. Changes to This Policy

We might update this policy as our site grows or laws change. We’ll post the new version here and let you know if it’s a big deal.

11. Contact Us

Got questions? Reach out:

Email: connect@piecom.in
Address: Piecom Store, Malappuram Road, Kolathur, Perinthalmann, Kerala, 679338, India